Privacy Policy

Privacy Policy of Orderak


This Privacy Policy governs how Orderak collects, uses, maintains, and discloses information collected from users of our mobile applications and website. Orderak offers three mobile applications: Orderak (customers App), Orderak Delivery Man, and Orderak Shop. By accessing our services, you consent to the data practices described in this policy.


Data Collection and Use

Personal Information You Provide
We collect information directly from you when you register, make a purchase, or interact with our services.
This includes your names, email addresses, phone numbers, and payment details.

For the Orderak Delivery Man application, we may use location data in the background to track orders. This helps us optimize delivery routes and provide accurate delivery estimates to our customers.

Information Collected via Technology

Pixels: We utilize pixels or web beacons on our website. These small graphic images or other web programming codes (also known as "1x1 GIFs" or "clear GIFs") can track your usage patterns, deliver cookies, collect information such as the URL of the page that referred you, the date and time you viewed the page, and your IP address.

Google Analytics: This tool helps us measure traffic and usage trends for our service. The data collected includes your browsing activities, pages viewed, time spent on pages, and the websites visited just before and just after our service. This information is used to improve the user experience, understand user demographics, and tailor our marketing strategies.

Data Processing and Sharing

Use of Data
To personalize and improve your experience on our app and website.
For customer service, including responding to your inquiries and troubleshooting issues.
To process transactions and manage user accounts.
For marketing purposes, subject to your preferences and consents.

Location Information

In addition to the information mentioned above, we may also collect your location information through our mobile applications. We use location information in the background (for Deliveryman App) to provide certain features within our applications, depending on which application you are using. For example:

Orderak App: We may use location information to help you find nearby Shops or drivers (in the App only).

Deliveryman App: We may use location information in the background to optimize delivery routes and track driver progress.

Shop App: We may use location information to manage deliveries and track customer location (in the App only).

We will always obtain your consent before collecting your location information in the background. You can choose to disable background location access through your device settings. However, this may limit your ability to use certain features within our applications.


Sharing of Data

Third Parties: We may share your data with third-party service providers to perform tasks on our behalf, such as payment processing.

Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with the law, protect our rights, or ensure safety.

Data Security and Retention

We implement a variety of security measures to maintain the safety of your personal information.
Your personal information is stored behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
We retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Your Rights and Choices

You have the right to access, update, or delete the information we hold about you. You can do this by contacting us directly.
If you wish to opt out of marketing communications, you can follow the unsubscribe link in any marketing email we send.

Changes to This Policy

This policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We advise you to review this policy periodically for any changes.
Contact Us

If you have any questions about this Privacy Policy, please contact us at